***** and personal details compromised

*** On the 13th of October 2020 I received a phone call from a lady called Christine. She advised that she is from the ***** department of Standard Bank and she said that there is ***** on my credit card. I am a 73 year old woman and don't know technology that well. This lady phoned me on my landline. I was so panicked and begged her to stop the transaction. She knew my full names, Surname, address, ID no, my cell no and my home telephone number. She knew everything about me so I assumed that she was from Standard Bank. All I could think about was that the transaction needs to be stopped immediately as my last bit of life savings was deposited into the credit card a few months prior and can't afford any money disappearing from the account. Once the call was complete, I realized that I was ****med. +-R40000 was taken from my account. I phoned the ***** Department and logged a complaint. To date no one has gotten back to me with regards to my claim. I have landed up in hospital with a nervous breakdown due to the stress this has caused me. We have phoned, sent emails and no one is responding or even providing feedback. This last week attorneys are phoning me and threatening me and the more I explain to them that money was ****** out of my account, the more aggressive they are towards me. I am being harassed daily. This has added more stress to my health. I would like to take this matter to the Ombudsman. I need a referral letter and if this matter is not resolved, I am taking it to the media. My personal details were clearly given to the ********** because how would they know everything about me and be able to do a full security check if the bank didn't compromise my personal information. i wouldn't of even carried on with the phone call if this person didn't know all my personal information. I phoned in again this morning to the complaints department and the lady I spoke to wouldn't log another complaint for me and also couldn't give me feedback on the existing complaint as she said that a person by the name of Panafuthi Mhlanga is dealing with the matter but he is on a break. She said that she will send an email to this person to phone me or provide me with feedback. Still he hasn't contacted me. I have had enough going backwards and forwards with the bank. Please can someone sort this matter urgently as I want to go to the Ombudsman if I don't get an answer within this week.