***** and pathetic services

Total Disgusting and *****ulant service received from STD Bank. We lost my Mother and my Brother in December due to the Covid-19 Pandemic, my mother was the 20th of December and my brother was on the 22nd of December 2020, on the 23rd of December myself and my my niece went to standard bank in Melville with the BI forms and the the dead certificate and ID of my Late brother to put a stop on all its accounts as we had to sort out all documentation. we were given the assurance that that was done, e contacted the Standard bank insurance group, that could not assist until we had a letter of authority which is the law and we were ok with it, but there were not suppose to be any activities on any of his accounts, which wasn't the case. there was still activities, and as his provident managers was depositing monies into his account the bank took all their monies for their overdrafts and charges, info their is policies in place to cover all that we are still within month three for them be doing anything on a deceased account and. that is *****ulant Standard didn't show any empathy to a grieving family who was busy trying to sort out the affairs of one of their clients, which is un-human, and law state that we have at least three months to get things in order before they should look at doing anything on any of his account. We are totally disgusted with Standard bank, and would like people to make sure that they are dealing with right service provider that will look after your affairs when you are not there, and standard bank is proving to be not one of them