***** and no explanation

<p>I just opened a new account at standard bank not even a month old.</p> <p>And on saturday morning after I swiped at checkers I received an sms notification for that purchase but was shocked cos R350 was out of my account.</p> <p>I went immediatly to standbank queensburgh but they were already closed so went and got a statement from the atm and saw a purchase made at checkers queensburgh for R350 on the 20/10/16.</p> <p>I never made that purchase , nor did i recieve any sms for that purchase and why did it only show 2days later.</p> <p>Anyways I called customer care who wasnt help except stated that its possible my card was cloned .</p> <p>So I went to Pavilion Standard bank on Sunday and they asked me to contact ***** dep.</p> <p>but still no answers and no explantion to my R350. it's a new account and very disappointing cause my money is not safe even in my account with so many so called security measures.</p> <p>All i want is the money back. I never made that purchase , never recieved that sms notification and now standard bank is giving me the run around with no explanation. i called again today and was on the phone for over 10mins to ***** dept but all they do is assume but no solid reason.Arent I 'm paying for service the monthly fee R99. and still my Money is not safe and Standard Bank cnt give me answers to what happen.</p> <p>Really disappointing ..</p>