***** and my experience after that

On 20 Sept R10 000 was paid out of my account into an account that looked like pre-paid account. I do have pre-paid, but was not even home at the time. I was in the Eastern Cape. And why would I buy R2000, then R3000 and then R5000 pre-paid electricity in a matter of seconds? I reported it immediate to the ***** department. I had to go get a new card, that card did not work at several retailers, I had no internet banking (app or online) for 3 weeks. Talked to several departments, my private banker, went into the branch 3 times. I have a business and personal account with them and could not access my account in any way. No matter who I talked to and how many times. This week my application is refusing me to enter, I can do online banking eventually, but can not make immediate payments. The ***** department came back to me and said I have compromised my account details. I am not 10 years old, I don't click on links that are being send to me just because I want someone to ***** R10 000 from me! I logged a complaint months ago and still have not heard from them. It was my Worst experience ever with a bank! I have no choice but to take my business away (personal and business account).