JG
Jonathan G

1 reviews | Active since Dec 2022

28 Dec 2022, 13:58

***** and leaking of customer information from Standard Bank !!!

This morning I received a call on my Dad's cell number from a number 087 510 132.

The person, Eric, claimed to be from Standard Bank ***** and said there were unauthorised transactions on my Dad's account.

He had my Dad's cell phone number and his name and he was trying to get information from me. I said my Dad's accounts were cancelled and I was going to check. He then hung up!

I want to know how he got this information. Does Standard Bank have a leak??? Have they been hacked?? This is very bad ! How did he have his number and know he was at Standard Bank?

Worst still, what do these animals do with this information? Do they pose as someone who has passed on to commit *****? Somehow he had all my Dad's details!

There better be an explanation!

#***** Standard Bank - South Africa

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Replies (5)
Standard Bank
Standard Bank's reply28 Dec 2022, 14:08
Official
Good Day Jonathan

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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JG
Jonathan G's update28 Dec 2022, 14:11
Reviewer Update
Good Day,

Who is the relevant team? How will you resolve the fact that you have a customer information leak in your bank?

When will someone be in touch with me?

This is a very serious situation !
JG
Jonathan G's update28 Dec 2022, 14:13
Reviewer Update
I expect a comprehensive explanation and action to be taken immediately.

This must not be ignored.

The public needs to be warned via the media and Carte Blanche.

#Derek Watts
Standard Bank
Standard Bank's reply28 Dec 2022, 14:22
Official
Hi Jonathan

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply29 Dec 2022, 09:42
Official
Good Day Jonathan 

Kindly be advised that we are trying to reach you.

Please provide an alternative number in the private comment section so we can reach you.

Warm Regards 
Standard Bank Hello Peter Team 
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