NP
Nikhil P
1 reviews | Active since Jul 2011
04 Jan 2023, 11:17
***** and a ****
Absolutely pathetic behavior from the home loans team.
I accepted my home loan and made it perfectly clear to the bank and the attorney that i did NOT want Standard Banks Insurance. I had already secured my own insurance at a fraction of the cost.
Throughout the documentation process i was again very clear about not taking standard banks policy but i was assured that the premium only appears as a "quotation" and i will not be debited for it.
As i expected, the bank debited me for the policy and i am left paying 2 insurance premiums and no response whatsoever to my numerous emails to ***
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 Jan 2023, 11:28Dear Nikhil,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will escalate the matter with the Home Loans team.
Feedback will be provided accordingly.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will escalate the matter with the Home Loans team.
Feedback will be provided accordingly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2023, 11:28
Official
Dear Nikhil,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will escalate the matter with the Home Loans team.
Feedback will be provided accordingly.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will escalate the matter with the Home Loans team.
Feedback will be provided accordingly.
Kindest regards,
Standard Bank Hello Peter Team
***
NP
Nikhil P's updateReviewer Update
10 Jan 2023, 10:03Please note that no one has come back to me regarding my refund....
Consistent yet pathetic service from Standard Bank
Consistent yet pathetic service from Standard Bank
NP
Nikhil P's update10 Jan 2023, 10:03
Reviewer Update
Please note that no one has come back to me regarding my refund....
Consistent yet pathetic service from Standard Bank
Consistent yet pathetic service from Standard Bank
Standard Bank's replyOfficial
10 Jan 2023, 10:14Good Day Nikhil
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply10 Jan 2023, 10:14
Official
Good Day Nikhil
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
NP
Nikhil P's updateReviewer Update
10 Jan 2023, 10:29Thank you for your efforts. Unfortunately, no one at standard bank seems to communicate. I am yet to receive a call, or a response to a number of emails.
my account was debited without my consent and no one seems to be willing or able to refund my money.
Month 1 of a home loan and i am already in contact with FNB who will gladly switch my bond at no cost to me.
If this issue is not sorted out today, i will pursue this avenue and move my day to day accounts as well.
my account was debited without my consent and no one seems to be willing or able to refund my money.
Month 1 of a home loan and i am already in contact with FNB who will gladly switch my bond at no cost to me.
If this issue is not sorted out today, i will pursue this avenue and move my day to day accounts as well.
NP
Nikhil P's update10 Jan 2023, 10:29
Reviewer Update
Thank you for your efforts. Unfortunately, no one at standard bank seems to communicate. I am yet to receive a call, or a response to a number of emails.
my account was debited without my consent and no one seems to be willing or able to refund my money.
Month 1 of a home loan and i am already in contact with FNB who will gladly switch my bond at no cost to me.
If this issue is not sorted out today, i will pursue this avenue and move my day to day accounts as well.
my account was debited without my consent and no one seems to be willing or able to refund my money.
Month 1 of a home loan and i am already in contact with FNB who will gladly switch my bond at no cost to me.
If this issue is not sorted out today, i will pursue this avenue and move my day to day accounts as well.
Standard Bank's replyOfficial
10 Jan 2023, 10:33Dear Nikhil
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jan 2023, 10:33
Official
Dear Nikhil
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***