1 reviews | Active since May 2016
***** Add on added again on a small amount
Emmanuelkagiso:
I am ****ed off with you guys you promised that my add on will be cancelled you cancelled it and because your staff are good with de*****ing people's accounts you now place the add on of 57.20 ,you delay the statement so that one shouldn't see that the add on are reduced to a smaller amount,I want you to refund me all the add on I have been paying I started asking you to cancel them since September and you only promised cancellation on Jan and I was paying 2944.95 from feb but later you changed and placed add on which I never authorized,I Want you to refund me all the 57.50 you have been taking I want it back ,if you do not do that I will be handing it over to my lawyers I will sue you for de*****ing my account .i am sick n tired of standard bank de*****ing my account I want all my refund back you promised that it was cancelled so why bring them back without my authorization
Dear Lea Setlau
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Lea Setlau
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Lea Setlau
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Lea Setlau
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
