mW
maria W
1 reviews | Active since Sept 2014
19 Nov 2021, 09:11
*****
13 September there were 3 ********** transactions made on my account R50 000 was transferred from my credit card to my current account. Then the amounts of R2000 and R20000 were withdrawn. The afternoon when I logged into my account and saw this I phoned the ***** dept. They confirmed this and told me that my cards were already stopped 11h15....no one informed me though. After following all the correct steps the end of the outcome is that they could only retrieve about R9000 which was paid back to me. Apparently I am welcome to open a police case to arrest the **********. So I have must just accept this and take a loss of about R12 000. This is BULL
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Standard Bank's replyOfficial
19 Nov 2021, 11:45Dear Maria W
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Nov 2021, 11:45
Official
Dear Maria W
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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