BN
Bandile N

1 reviews | Active since Nov 2022

01 Dec 2022, 16:06

*****

Recently I reported a ***** case however I'm not satisfied the way it was resolved.Thanks for following up on the issue I have reported, however I'm not satisfied with the outcome, last week Thursday I went to collect the card at the branch and they assisted me to be able to access the App, but when I check the statement I was refunded R2203.50 and I could see that R1071, 77was deducted and my statement also indicates that ***** continued in my account even after I reported the case on the 2 Nov 2022 while my account was still under investigation.

0
Replies (1)
Standard Bank
Standard Bank's reply01 Dec 2022, 16:22
Official
Hi Bandile

 
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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