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Item: Standard Bank
Rating: 1
Author: Zonke M

I opened a case with my bank which is Standard Bank sometime in October, it was a ***** that happened with an FNB account. I was advised to open a case and forward POP which I did, they sent to FNB. When I asked for feedback from Yvonne Mokomela she told me that as Standard bank they did all they could from their end and closing the case on their end, leaving me hanging now because FNB was communicating with them as my bank. It is now December and I still heard nothing on the case, I am highly disappointing in my bank failing me like this.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

05 Dec 2019, 08:33

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Dec 2019, 08:33

Official

Zonke M's updateReviewer Update

11 Dec 2019, 16:13

I am still awaiting response.

Zonke M's update11 Dec 2019, 16:13

Reviewer Update

I am still awaiting response.

Standard Bank's replyOfficial

17 Dec 2019, 14:13

Dear Zonke

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply17 Dec 2019, 14:13

Official