*****

Can someone please damn help me before I lose my ****. I have reported a ***** claim on my account about 2 weeks back (Reference: 2 ********** 97973) which actually took me 1hour to log because apparently you guys always have high call volumes. My card was blocked and a new card was issued to me. I received a call about 3 days later stating I need to fill out a dispute form, which I was advised that anyone can fetch from the enquiries department however I need to fill it out. I sent someone to fetch these form and the person was rejected by a staff member at the branch as they were told that only the account holder can get these forms. The person who called me about 3 days later also accused me of subscribing to something and I was told that there was nothing he could do. So why call me and tell me that anyone can get the form on my behalf when in actual fact that's not the case? Does the back office not communicate with the front office? Is it even ethical for your staff member to accuse clients? I have banked with many different banks and I was never accused of stuff and I was never given a run around like this. I, then went to Mall of Africa, where a lovely lady by the name of Natasha helped me fill out the forms and send them through to the department, and she give them detailed notes as to what was going on. I got a call from Natasha on Monday, saying I need to call the card department and not the ***** department ( ********** 000), I have called them and I have been put through to like 4 different departments (card department, ***** department, claims department and another department), the ***** department has given me 4 different numbers to call ( ********** / ********** / ********** / ***). The manager/supervisor at the ***** department told me that I need to fill out a SOD form and that it's a charge back case. In total I have spent roughly 130 mins on a call with my airtime to sort out my account. I am highly annoyed by this matter and I am unhappy. I am tired of your ****.