*****

I had my iPhone insured for a sum of R10000 and it was damaged and required to be replaced with a new one. Standard offer to replace my phone with an iPhone currently selling for cash price of R4649. This amount is even lower that the insured amount. Their claim consultant Tumelo Mashiane tells me that standard replace the item according to what it’s costs at the time of lose. There is no way on my policy schedule where it stated that instead the policy states that the item will be insured as stated on the certificate (insured amount) . I then ask why then was I askeda I paying a premium amount of a R10000 settlement instead of a R4000+ premium, Tumelo response that it was my responsibility to find out how much my phone is with currently? Really? Standard bank insurance has been a nightmare. Offline, taking long to take your call, no response on email queries. I regret why I left my previous insurance for this nightmare.