LA
Layla A
1 reviews | Active since Oct 2015
13 Oct 2017, 11:35
*****
Hi All,
Let me tell you a wonderful story about a bank that I've been with for years.
From September I notice payments going off my card without my consent -which turns out was a 3rd party accessing my account **********ly. I then called the call centre to enquire and was told that they need to stop my card and order a new one (WHICH I WILL BE LIABLE TO PAY R130 FOR) not only does it not make sense to me that THEIR bank was compromised but I now have to pay R130 because there was simply no other way they could assist. Having no choice I placed the order and asked them to deliver to Sandton Branch 5 days have gone by with no word, so I decided to call and find out - only for them to say my card is ready but not at the branch I requested (what are my choices take leave and drive to fetch it or wait another 5 days for them to reorder)
Needless to say I also logged an investigation on the money that was going off - but sadly haven't heard anything about that either.
THIS is absolutely ridiculous!!!!! I am really getting tired of the pathetic service and high costs guess you guys really are just a "STANDARD kind of bank"
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Oct 2017, 14:46Dear Layla
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply13 Oct 2017, 14:46
Official
Dear Layla
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
LA
Layla A's updateReviewer Update
16 Oct 2017, 09:30Hi Clint, I responded to your mail.
Have heard nothing back since.
Regards
Layla
LA
Layla A's update16 Oct 2017, 09:30
Reviewer Update
Hi Clint, I responded to your mail.
Have heard nothing back since.
Regards
Layla
Standard Bank's replyOfficial
20 Oct 2017, 11:29Dear Layla
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply20 Oct 2017, 11:29
Official
Dear Layla
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,