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<p>Good evening </p> <p>I am a concerned daughter and therefore need to bring the following situation to your attention..My mother has high blood and cannot deal with this hence the following :</p> <p><br />A few weeks ago my mom received a cellphone call from a consultant claiming to be caling from Standard bank...I heard the conversation and the consultant asked her for her pin...I Immediately advised to end the callA few seconds later her account was debited by Mtn,Some VIP subsrciption etcetera Bearing in mind that she has no subsrciption with these companies.I accompanied her to the Kenilworth branch where we sat for hours on the line with numerous consultants who couldn't even find a reference number on the system that was given to us on the day that we opened the ***** case..We sat there for hours whilst they transferred her call to different consultants.</p> <p>Bear in mind that my mother is 59.This is pathetic..</p> <p>She sent me a message which reflects a debit order for 1800 today,by the same company that had access to her money *******ly....</p> <p>She is currently not in the state of mind to endure this.How do these people manage to gain access to her account..What do you as a bank offer?She needs to go once again to the bank to deal with this.</p> <p> </p> <p>When will this ********** activity end.First time,we can assume that it's the kast time,but,clearly this is not the case!!</p> <p>I will contact the ombudsman but before i do i do knowthat this matter needs to go via the ***** unit.</p> <p> </p> <p>Her contact number is ********** 071(belinda)</p> <p>I trust that this situation will be dealt with immediately.</p> <p> </p>