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<p>In December 2016 a large amount of money was taken oout of my account. I was then at the East London branch where I had to fill in a dispute form which was submitted mid December. </p> <p> </p> <p>Beginning January I still had not yet recieved my money back.</p> <p> </p> <p>I then loged a nother complaint online on the 12th of January 2017 at both the general enquires & chargebacks & disputes.</p> <p> </p> <p>I recived an e-mail stating my money will be back latest on the 28th of February 2017.</p> <p> </p> <p>On the 28th of February 2017 I then recieve an e-mail stating that they are still working on my service request.</p> <p> </p> <p>Today is the 15th of March 2017 which is 4 months later and yet nothing has been refunded into my account.</p> <p> </p> <p>I have made multiple phone calls en sent out a follow up e-mail yet I'm getting no response what so ever.</p>