NC
Nicolene C

1 reviews | Active since Oct 2016

04 Oct 2016, 23:33

*****

<p>Standard Bank - South Africa<br />On Saturday the 24 September 2016 @ 7:42 I received a notification that R4850 had been transferred out of my account.. I contacted the ***** department to stop my card immediately and reported it and the contact centre agent logged my query. On the 26th, I contacted the ***** department to follow up on the case and to my disappointment - I was told that my case was not logged correctly and I needed to start the process over. I requested a manager to contact me and to date nothing!!! I have followed up 3 times and not one person can give me proper feedback....<br />Today I contacted the ***** department only to be told that it will take 4-6 weeks to conduct the investigation.... I have requested a manager to contact me and I was promised a call today - but nothing - Your inability to keep my money safe is sickening - I have multiple products through SBSA and will be taking my business somewhere else and I will make sure my friends and family will follow... I am disgusted in your poorly managed systems and your customer service sucks!!!!!! Pathetic.<br />I want my money!!!!!!!</p> **********

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Replies (1)
Standard Bank
Standard Bank's reply06 Oct 2016, 08:18
Official

Good day Nicole Carpenter

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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