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Phumlani M

1 reviews | Active since Sept 2015

07 Jun 2016, 19:25

*****

<p>R1500 disappeared on my account, I only noticed that on Sa****ay 03.06.2016 when I had to pay for my food at checkers eastgate after my card declined twice. I have checked the balance and I had R-224 while I had the balance of R1276, then I checked the statement I saw that PNP centurion took R1500 in my account. I have never been in centurion. Sunday Standard bank charged me hounaring fee of R130 and my account was R-354.</p> <p> </p> <p>monday 06.06.2016 I called ***** department they advised me to go to the branch and fill in the SOD Form, I went to the bank and I filled in the form. Today I called standard bank they told me that I have to wait until the 19.07.2016</p> <p> </p> <p>1 this thing has cause inconviance already I don't have food and money for transport </p> <p>2 on the 25 June my salary will be paid on the same account that I have lost the money in? </p> <p>3 what if I lose all my monthly salary? </p> <p>4 If I this matter is not sorted by the end of business tomorrow I will be forced to switch to another bank. </p> <p>5 I am not gonna deposit my salary to this acc</p> <p> </p> <p>i am so disappointed with standard bank </p>

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Replies (2)
Standard Bank
Standard Bank's reply08 Jun 2016, 08:11
Official

Good day Phumlani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 Jun 2016, 09:36
Official

Dear Phumlani

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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