1 reviews | Active since May 2016

28 May 2016, 19:41

*****

<p>I am still waiting for my money it is almost a month since I logged my problem with this bank, I withdrew money and in the amount I withdrew there was a paper with this banks details on it. I phoned to explain my situation and was promised it would be sorted within 7 days. I am still waiting. What is worse I have wasted almost R60 on airtime calling this bank trying to fix this problem. My case was then extended with no reason whatsoever. This bank has again missed its own dead line. This behaviour and experience has helped me make my mind to leave this bank. </p>

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2016, 08:04
Official

Good day CultureRepub App

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply31 May 2016, 06:19
Official

Good day CultureRepub App

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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