EV
EDGAR V

1 reviews | Active since Mar 2016

15 Mar 2016, 13:22

*****

<br> My bankcard was unknowingly ****** out of the car on 7 February 2016. It was under my car seat in my wallet. My brother had the car for the evening.<br> <br> I was in my bed when the sms's that someone is drawing money out of my card was coming through..<br> I received sms's to the value of R 4 000.00. The first one was at 04:31 am a for R 1 000.00 on the 8th February 2016, the second one at 04:31 for R 1 000.00 am and the 3rd one at 04:33 for R 2 000.00.<br> <br> When I woke up and realized what was happening I phoned standard bank card division ref: ***to stop the card immediately. We also opened a ***** case with Wesley reference number: *** and with Milnerton police case no: CAS 200/2/2016 - Const.L. M. Mklilayi - 021 - ***. This was all done on the 8th February 2016.<br> <br> Monday we went to the bank at Tyger Manor to get a new card. We were told that an investigation will be done which will take 4-6 working days. We waited for more than a week and nothing happened. STILL NOTHING!!!!!

0
Replies (1)
Standard Bank
Standard Bank's reply16 Mar 2016, 08:30
Official
Hello eldersfarm,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***