1 reviews | Active since Jan 2016
*****
In November two companies made a double payment into our account through Cash Focus. In December the payments were duly reversed but our Company was charged the reversal fees. When queried with Standard Bank the reason for the charges was that a debit order had been instituted There was never any permission or signature given for these companies or Cash Focus to institute a debit order onto our company account. The amount of the fees charges is not the issue the fact that a Company who banks with Standard Bank has no protection and anyone is granted permission to debit your account with an order no permission required instead of paying for their own mistakes by REVERSING their errors.. Standard Bank call center was of absolutely no use and as per their usual manner they repeatedly transferred any calls and repeated in parrot form their stand point to avoid dealing with the issue.Is there anyway to protect your account from ******* debit orders<br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
