*****

On the 16th of April 2015 between the time of 19h20 - 19h40 ***** took place on Mr Kruger's account. He went to Spar's Standard Bank Auto teller the ATM to withdraw money. He placed his card in the machine where he had to put in his pin number as always. When suddenly the bank swallowed his card and the screen went yellow. He struggled to get the card out and to cancel the transaction. On the ATM there were a number given to call the call centre to stop the card. However, he called twice, but the number was busy. He immediately came home to ask me to help him, we struggled to get the correct number to dial to stop the card. After a struggle we managed to stop the card -however it was too late and 3 transactions took place on his card. A withdrawal of R3000.00 and purchase in Pick 'n Pay Fam of R1800 and a purchase of R3800.00 in Pick 'n Pay Liquor. I immediately called the ***** centre to report the *****. ***** took place again on the 30th April '15 and 7th May '15. yet no one is able to assist us- I was at SB for 3 hours on the 9th of May, but no-one from ***** department is applicable to assist. We lost R15000 and Standard Bank refuses to pay out the money. We tried everything!