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********** lodgement of a R1200 debit order against my cheque account for an insurance quote i did not accept from your company<br> Naturally i called your ***** department, no its not there problem. They say i have to call General banking, general banking says they cant help. General banking referred me to the Insurance department who have now cancelled the policy and will investigate.<br> Shockingly i now have to wait up to 10 working days for a call to be listened to and a further 10 working days for a refund. WOW shocking.<br> I work in the Financial industry, when our advisers do stuff like this, they get fired, its ********** behaviour, <br> I did not agree to the policy.<br> Sadly i have been your customer for 20 years and was in the process of bringing over my vehicle and structural insurance to Standard bank #disappointed#frustrated#annoyed <br> <br> A staff member by the name of Rampersad, Arishka A is assisting to resolve this, i hope to hear from her or someone soon.