Frastration with Standard bank consultants

Something simple turned to be complexed. On 9/4/26, I called Standard Bank to activate Apple Pay on my watch. I was told I needed to have my primary phone with me. I called again today with my primary phone on hand, but I did not receive the authentication message. I was then advised to go to the branch.

At the branch, the consultant verified me and put me on the phone. I sat for 45 minutes without anyone picking up. I eventually used the option for a consultant to call me back. She called 20 minutes later on my cellphone and asked to speak to the consultant who had verified me, but by then I was already at home.

This entire process has turned something simple into something unnecessarily complex.