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Matimba M

1 reviews | Active since Aug 2024

13 Aug 2024, 20:15

Frastrated

I came to realised that Mahlako M has reported my Capitec to you (Standard Bank) and you instructed capitec to block my account.

Please take note that, your client Mahlako has indicated that she sent you an email yesterday to instruct capitec again to remove the block on my account and upon her numerous calls, you still ignoring it.

Capitec is still waiting for your email stating that my account can be unblocked since the money was received back to her.. I have been to capitec also but they still waiting for you and there’s nothing they can do without your instruction.

Please take note sgain that my life has been on hold due to the blocking of my account and I can not do anything. Alot of people have been affected because of this.

I sent an email to Kagiso Simms from Standard bank ***** department who said he sent an email but still my account is still blocked. Your client must send an affidavit.

Your assistant will be highly appreciated…. Matimba

0
Replies (1)
Standard Bank
Standard Bank's reply14 Aug 2024, 07:03
Official
Dear Matimba, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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