Fradulent debit orders not refunded because of *********** customer care staff

<p>I called in customer care on the 27/07/17 Ref: ********** 900, and provided the agent with fradulent debit order that had come off my account for the past couple of months which I had picked up whilst going through my statement, he advised that they could only reverse up to last 40 days which was fine and I then identified to him two debit orders of about R123 and another for about R95 within the period. These were supposed to get reversed and I was to be contacted with the details of who these people were, but weeks later still head nothing besides an sms later that day which indicated the request was resolved.</p> <p> </p> <p>I called in today to enquire why I still have not had these ********** debit orders reversed and have not been contacted with the details and was advised by another customer agent that the call was closed because the fradulent debit orders were past 40 days and they could not assist, the debit orders went off on the 24th of June and I logged the call on 27 July (which I inidcated is definately not past 40 days) apparently the first agent who had logged the initiall call put all the debit order details in one request and not individually don't know how these people get trained, but please refund me my money!!!! Ref: ********** 900</p>