FORMAL COMPLAINT – UNAUTHORISED/CONTINUED DEDUCTIONS AND ACCOUNT CLOSURE

Good day Standard Bank,

I would like to lodge a formal complaint regarding my bank account. I have already made it clear that I am no longer working and that deductions should no longer be processed from my account. Despite this, deductions have continued to be allowed, resulting in my account now showing a negative balance of approximately R700.

This situation is extremely frustrating and unfair. I am now unable to close my bank account because of the negative balance, even though I have specifically informed the relevant parties that I am no longer working and cannot afford these deductions.

I request that Standard Bank urgently investigate these deductions, provide me with a full breakdown of how the negative balance of R700 was incurred, and assist me in resolving the matter so that I can close my account. I also request that any deductions that were processed after I notified the relevant parties that I was no longer working be reviewed and, where applicable, reversed.

I expect this matter to be investigated fairly and resolved as soon as possible. Please provide me with a complaint reference number and written feedback regarding the outcome.

Kind regards, Petro