AK
Andries K
1 reviews | Active since Nov 2017
18 Sept 2023, 00:01
Formal complaint for the attention of the CEO office Mr Sim Tshabalala
Dear Mr Mr Sim Tshabalala CEO of Standardbank
Complaints depart . Please forward this” directly to Mr Tshabalala@
I would like his office personally to overseas e this complaint .
I would to take this opportunity to express my customer experience .
Which I’m currently experiencing with standard bank credit card division.
I’m utterly outrage of “ how dare Standardbank justify Charging me R4600.00 commission for a transaction on my own money . .
Yes , It’s would be another matter . if ! … the banks funds was used . There it would that’s another story .
But I made sure to use my 0OWN funds“ . Transferred before leaving South Africa last week Into my credit card in full .
Which would have been enough to cover 100./. The full amount of my transaction
It’s only when the R4600 commission appeared that it took me into a small portion of the credit available .of the bank . Which I rectified very quickly .
I have always maintain my Titian’s credit card at an exceptionally high level . A Credits of score 689/710 , which is unprecedented, and this has been maintained for years . I Never defaulted on any card pmt what’s do ever , have no negative credit rating with any other institution at all …
Not many people can claim that in the times we currently live in .
But absolutely , No matter what …! Nothing can justify the fee that was charged . Hardly any paperwork needed to be completed to justify earning that type of money .( commission)
In my whole my life , have l never been so insulted . By any institution doing this to a client .
Im a long-standing customer for over 20 years and to be treated like this . It’s totally unreasonable , sure we as a society should value our customers . As at the end day the day . The customer is the core of any businesses . Regardless the nature of it
Mr Kruger I not want encounter in any up down communication nor explanation of any sort . I’m out of the country out the moment .
I appeal to your office to make sure that this matter .
Receives the highest attention ., I trust that Standardbank would do the right thing in the case . I wouldn’t been with the for so many years with bank if I did not end entrusted my self with you. therefore I must insist that immediately a portion is refunded .
or a totally refunded right away .
Should this not happen . Then on my return next week to SA. I will logged a formal complaint with the Ombudsman . . furthermore I will also share my grievances on all Magor social media platforms which it’ s available , because this is not how a customer should treated.
I would Prefered not follow that route .
But need I not receive a positive out come . Then I will have nor choice .
I hope that this can be resolve in a amicable manner .
As mention , I’m not interested in explanation . As nothing justify such a large fee . charges no matter what …!
Thank you in advance Kind Regards
Andries Kruger *** I’d ***
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
18 Sept 2023, 07:37Dear Andries
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 07:37
Official
Dear Andries
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andries K's updateReviewer Update
18 Sept 2023, 14:29Good day Thank you for acknowledging that you have received my Formal complaint directly personally to the CEO office to bee resolved . Reason being that I do not believe that at any other level this will be action immediately.
I state again , I unfortunately will not accept any other excuse or explanation for the defer of R4600 that was added on to my credit cart as a additional fee( charge )
it’s totally outrageous that this allowed to happen to customer who has a super clean Record with rating offl 689/710
Which has been maintained for years .
Mtge least that Standard Bank can do in good faith is to reverse that charge.
I’m honestly not interested in any explanation at all . It will be regrettable should I be force to explore the route of the Ombudsman as well all major social platforms.
As my partners daily contribute content to theses sites.
On behalf of servers large very well known company in South Africa and around the world .
As this his profession.
I will not hesitate to make you use of the opportunity to air my grieves .
I would rather prefer that this can be ac void at all cost .
At the end as I mention . I try v before leaving SA the full amount for the purchase into my card .
Not using the bank credit
. But purely my own !! Money
Regards.
I would like confirmation that this matter is been address by the team working in the office of Mr Sim Tshabalala
Thank you
I awaite urgent confirmation!!
that this matter has been resolved .
Thank you kindly
Andries Kruger
I state again , I unfortunately will not accept any other excuse or explanation for the defer of R4600 that was added on to my credit cart as a additional fee( charge )
it’s totally outrageous that this allowed to happen to customer who has a super clean Record with rating offl 689/710
Which has been maintained for years .
Mtge least that Standard Bank can do in good faith is to reverse that charge.
I’m honestly not interested in any explanation at all . It will be regrettable should I be force to explore the route of the Ombudsman as well all major social platforms.
As my partners daily contribute content to theses sites.
On behalf of servers large very well known company in South Africa and around the world .
As this his profession.
I will not hesitate to make you use of the opportunity to air my grieves .
I would rather prefer that this can be ac void at all cost .
At the end as I mention . I try v before leaving SA the full amount for the purchase into my card .
Not using the bank credit
. But purely my own !! Money
Regards.
I would like confirmation that this matter is been address by the team working in the office of Mr Sim Tshabalala
Thank you
I awaite urgent confirmation!!
that this matter has been resolved .
Thank you kindly
Andries Kruger
AK
Andries K's update18 Sept 2023, 14:29
Reviewer Update
Good day Thank you for acknowledging that you have received my Formal complaint directly personally to the CEO office to bee resolved . Reason being that I do not believe that at any other level this will be action immediately.
I state again , I unfortunately will not accept any other excuse or explanation for the defer of R4600 that was added on to my credit cart as a additional fee( charge )
it’s totally outrageous that this allowed to happen to customer who has a super clean Record with rating offl 689/710
Which has been maintained for years .
Mtge least that Standard Bank can do in good faith is to reverse that charge.
I’m honestly not interested in any explanation at all . It will be regrettable should I be force to explore the route of the Ombudsman as well all major social platforms.
As my partners daily contribute content to theses sites.
On behalf of servers large very well known company in South Africa and around the world .
As this his profession.
I will not hesitate to make you use of the opportunity to air my grieves .
I would rather prefer that this can be ac void at all cost .
At the end as I mention . I try v before leaving SA the full amount for the purchase into my card .
Not using the bank credit
. But purely my own !! Money
Regards.
I would like confirmation that this matter is been address by the team working in the office of Mr Sim Tshabalala
Thank you
I awaite urgent confirmation!!
that this matter has been resolved .
Thank you kindly
Andries Kruger
I state again , I unfortunately will not accept any other excuse or explanation for the defer of R4600 that was added on to my credit cart as a additional fee( charge )
it’s totally outrageous that this allowed to happen to customer who has a super clean Record with rating offl 689/710
Which has been maintained for years .
Mtge least that Standard Bank can do in good faith is to reverse that charge.
I’m honestly not interested in any explanation at all . It will be regrettable should I be force to explore the route of the Ombudsman as well all major social platforms.
As my partners daily contribute content to theses sites.
On behalf of servers large very well known company in South Africa and around the world .
As this his profession.
I will not hesitate to make you use of the opportunity to air my grieves .
I would rather prefer that this can be ac void at all cost .
At the end as I mention . I try v before leaving SA the full amount for the purchase into my card .
Not using the bank credit
. But purely my own !! Money
Regards.
I would like confirmation that this matter is been address by the team working in the office of Mr Sim Tshabalala
Thank you
I awaite urgent confirmation!!
that this matter has been resolved .
Thank you kindly
Andries Kruger
Standard Bank's replyOfficial
18 Sept 2023, 14:46Dear Andries
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 14:46
Official
Dear Andries
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andries K's updateReviewer Update
18 Sept 2023, 15:43Good day .
Thank once again for you confirmation that you are addressing thidms very urgently.
How ever no call to Italy at the moment’. Which where I’m at the moment will refund my R4600 fee. This not meant as an insult . But pure as a fact ….
I’m quite honest not I there’s red in lip service .
But only in pro active !
Meaning to refund that fee in good faith.
As I have already given Standard Bank fief grin exchange Bussines when took cash euros .
There they already made the commission.
But the be faith for a second time .
No mi wil not accept this no msttter what .
Again it’s pintkesss calling item giving me sine ditmrtnof justification .
There is none that wu illl be accepted.
Beside doing the right thing. As to reverse that charge .
I insist that from now on that the CEO office communicate with me directly .
I do not wish for this matter to be address through a general complaints department .
I specifically made it crystal clear .
In my first mail .
On Hello Petter that this complaint is directly for the office of CEO Mr Sim Tshabalala
Therefore I would in written have confirmation that this matter has been resolved .
Regards
Andries Kruger
***
Thank once again for you confirmation that you are addressing thidms very urgently.
How ever no call to Italy at the moment’. Which where I’m at the moment will refund my R4600 fee. This not meant as an insult . But pure as a fact ….
I’m quite honest not I there’s red in lip service .
But only in pro active !
Meaning to refund that fee in good faith.
As I have already given Standard Bank fief grin exchange Bussines when took cash euros .
There they already made the commission.
But the be faith for a second time .
No mi wil not accept this no msttter what .
Again it’s pintkesss calling item giving me sine ditmrtnof justification .
There is none that wu illl be accepted.
Beside doing the right thing. As to reverse that charge .
I insist that from now on that the CEO office communicate with me directly .
I do not wish for this matter to be address through a general complaints department .
I specifically made it crystal clear .
In my first mail .
On Hello Petter that this complaint is directly for the office of CEO Mr Sim Tshabalala
Therefore I would in written have confirmation that this matter has been resolved .
Regards
Andries Kruger
***
AK
Andries K's update18 Sept 2023, 15:43
Reviewer Update
Good day .
Thank once again for you confirmation that you are addressing thidms very urgently.
How ever no call to Italy at the moment’. Which where I’m at the moment will refund my R4600 fee. This not meant as an insult . But pure as a fact ….
I’m quite honest not I there’s red in lip service .
But only in pro active !
Meaning to refund that fee in good faith.
As I have already given Standard Bank fief grin exchange Bussines when took cash euros .
There they already made the commission.
But the be faith for a second time .
No mi wil not accept this no msttter what .
Again it’s pintkesss calling item giving me sine ditmrtnof justification .
There is none that wu illl be accepted.
Beside doing the right thing. As to reverse that charge .
I insist that from now on that the CEO office communicate with me directly .
I do not wish for this matter to be address through a general complaints department .
I specifically made it crystal clear .
In my first mail .
On Hello Petter that this complaint is directly for the office of CEO Mr Sim Tshabalala
Therefore I would in written have confirmation that this matter has been resolved .
Regards
Andries Kruger
***
Thank once again for you confirmation that you are addressing thidms very urgently.
How ever no call to Italy at the moment’. Which where I’m at the moment will refund my R4600 fee. This not meant as an insult . But pure as a fact ….
I’m quite honest not I there’s red in lip service .
But only in pro active !
Meaning to refund that fee in good faith.
As I have already given Standard Bank fief grin exchange Bussines when took cash euros .
There they already made the commission.
But the be faith for a second time .
No mi wil not accept this no msttter what .
Again it’s pintkesss calling item giving me sine ditmrtnof justification .
There is none that wu illl be accepted.
Beside doing the right thing. As to reverse that charge .
I insist that from now on that the CEO office communicate with me directly .
I do not wish for this matter to be address through a general complaints department .
I specifically made it crystal clear .
In my first mail .
On Hello Petter that this complaint is directly for the office of CEO Mr Sim Tshabalala
Therefore I would in written have confirmation that this matter has been resolved .
Regards
Andries Kruger
***
Standard Bank's replyOfficial
18 Sept 2023, 16:21Good Day Andries
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 16:21
Official
Good Day Andries
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Sept 2023, 13:41Dear Andries
We appreciate you bringing this to our notice.
Please note that our staff has made two unsuccessful attempts to call you.
Kindly email us your contact information while you are traveling so we can get in touch with you.
Looking forward to hearing from you.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 13:41
Official
Dear Andries
We appreciate you bringing this to our notice.
Please note that our staff has made two unsuccessful attempts to call you.
Kindly email us your contact information while you are traveling so we can get in touch with you.
Looking forward to hearing from you.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andries K's updateReviewer Update
19 Sept 2023, 14:10I’m ugterly speechless . To get a reply fromMy complaint . Statetung you have twice tried call me .
Did I not md ruined several times . That I’m currently in Italy.
How much more clear can I make it .
This is boot to insult ant y staff member ( but it appears to be stupidity ) after I clearly mentioned this . Plus as far as my e mail address
If any one took the time to actually check my profile . It clearly reflects seeing the that I receive my c/c statement via e mail .
Again how professional are the people who is suppose to be the face of the brand for Standardbank .
I not sure what you want explain to me via mail .
Aas I know for a fact . That the commission rate can be reduce by Standardbank . Seeing that I myself have had worked in my career at some stage in a financial institution ( bank )
I’m really not interrelated in explanation .
As it’s excacrtlyb
I did not want ‘around and around .
***
Did I not md ruined several times . That I’m currently in Italy.
How much more clear can I make it .
This is boot to insult ant y staff member ( but it appears to be stupidity ) after I clearly mentioned this . Plus as far as my e mail address
If any one took the time to actually check my profile . It clearly reflects seeing the that I receive my c/c statement via e mail .
Again how professional are the people who is suppose to be the face of the brand for Standardbank .
I not sure what you want explain to me via mail .
Aas I know for a fact . That the commission rate can be reduce by Standardbank . Seeing that I myself have had worked in my career at some stage in a financial institution ( bank )
I’m really not interrelated in explanation .
As it’s excacrtlyb
I did not want ‘around and around .
***
AK
Andries K's update19 Sept 2023, 14:10
Reviewer Update
I’m ugterly speechless . To get a reply fromMy complaint . Statetung you have twice tried call me .
Did I not md ruined several times . That I’m currently in Italy.
How much more clear can I make it .
This is boot to insult ant y staff member ( but it appears to be stupidity ) after I clearly mentioned this . Plus as far as my e mail address
If any one took the time to actually check my profile . It clearly reflects seeing the that I receive my c/c statement via e mail .
Again how professional are the people who is suppose to be the face of the brand for Standardbank .
I not sure what you want explain to me via mail .
Aas I know for a fact . That the commission rate can be reduce by Standardbank . Seeing that I myself have had worked in my career at some stage in a financial institution ( bank )
I’m really not interrelated in explanation .
As it’s excacrtlyb
I did not want ‘around and around .
***
Did I not md ruined several times . That I’m currently in Italy.
How much more clear can I make it .
This is boot to insult ant y staff member ( but it appears to be stupidity ) after I clearly mentioned this . Plus as far as my e mail address
If any one took the time to actually check my profile . It clearly reflects seeing the that I receive my c/c statement via e mail .
Again how professional are the people who is suppose to be the face of the brand for Standardbank .
I not sure what you want explain to me via mail .
Aas I know for a fact . That the commission rate can be reduce by Standardbank . Seeing that I myself have had worked in my career at some stage in a financial institution ( bank )
I’m really not interrelated in explanation .
As it’s excacrtlyb
I did not want ‘around and around .
***
Standard Bank's replyOfficial
19 Sept 2023, 14:21Good Day Andries
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 14:21
Official
Good Day Andries
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Andries K's updateReviewer Update
05 Oct 2023, 14:31Once again I’m force to provide feedback in a negative way .
After a struggle to get the matter looked into .property , I received a Sms that the complaint else’s resolved . Of course I was dumb struck . Seeing at that stage Thabisile has not done so .
Eventually after repeatedly sending mail to Thabisile in social media monitoring dept .
I received a letter last Thursday s . Which to day is 1 week . With that they af greed In good faith to credit my credit card with R1259.000 plus
Which I do an appreciate from standardbank side .
It appears the staff that represent the FACE of the bank who creates s negative reflection of the brand
Nothing had arrived with in my card .
I wrote to Boyd ndlazi who apparently Thabisile report to . . He assured me that it will urgently be done that was Monday .
I send additional mail to zBoyd and Thabisile yesterday
. Again it nearly the end of day .
Yet again I’m back to where I was 1 week ago . Querying why I have not received in the adjustment .
May the complaint be brought to both staff members direct report line Manager attention.
Mr Nkoebe Motlhajoa
Thank you
Andries Kruger
lorenzokruger65 @gmail.Com
After a struggle to get the matter looked into .property , I received a Sms that the complaint else’s resolved . Of course I was dumb struck . Seeing at that stage Thabisile has not done so .
Eventually after repeatedly sending mail to Thabisile in social media monitoring dept .
I received a letter last Thursday s . Which to day is 1 week . With that they af greed In good faith to credit my credit card with R1259.000 plus
Which I do an appreciate from standardbank side .
It appears the staff that represent the FACE of the bank who creates s negative reflection of the brand
Nothing had arrived with in my card .
I wrote to Boyd ndlazi who apparently Thabisile report to . . He assured me that it will urgently be done that was Monday .
I send additional mail to zBoyd and Thabisile yesterday
. Again it nearly the end of day .
Yet again I’m back to where I was 1 week ago . Querying why I have not received in the adjustment .
May the complaint be brought to both staff members direct report line Manager attention.
Mr Nkoebe Motlhajoa
Thank you
Andries Kruger
lorenzokruger65 @gmail.Com
AK
Andries K's update05 Oct 2023, 14:31
Reviewer Update
Once again I’m force to provide feedback in a negative way .
After a struggle to get the matter looked into .property , I received a Sms that the complaint else’s resolved . Of course I was dumb struck . Seeing at that stage Thabisile has not done so .
Eventually after repeatedly sending mail to Thabisile in social media monitoring dept .
I received a letter last Thursday s . Which to day is 1 week . With that they af greed In good faith to credit my credit card with R1259.000 plus
Which I do an appreciate from standardbank side .
It appears the staff that represent the FACE of the bank who creates s negative reflection of the brand
Nothing had arrived with in my card .
I wrote to Boyd ndlazi who apparently Thabisile report to . . He assured me that it will urgently be done that was Monday .
I send additional mail to zBoyd and Thabisile yesterday
. Again it nearly the end of day .
Yet again I’m back to where I was 1 week ago . Querying why I have not received in the adjustment .
May the complaint be brought to both staff members direct report line Manager attention.
Mr Nkoebe Motlhajoa
Thank you
Andries Kruger
lorenzokruger65 @gmail.Com
After a struggle to get the matter looked into .property , I received a Sms that the complaint else’s resolved . Of course I was dumb struck . Seeing at that stage Thabisile has not done so .
Eventually after repeatedly sending mail to Thabisile in social media monitoring dept .
I received a letter last Thursday s . Which to day is 1 week . With that they af greed In good faith to credit my credit card with R1259.000 plus
Which I do an appreciate from standardbank side .
It appears the staff that represent the FACE of the bank who creates s negative reflection of the brand
Nothing had arrived with in my card .
I wrote to Boyd ndlazi who apparently Thabisile report to . . He assured me that it will urgently be done that was Monday .
I send additional mail to zBoyd and Thabisile yesterday
. Again it nearly the end of day .
Yet again I’m back to where I was 1 week ago . Querying why I have not received in the adjustment .
May the complaint be brought to both staff members direct report line Manager attention.
Mr Nkoebe Motlhajoa
Thank you
Andries Kruger
lorenzokruger65 @gmail.Com
AK
Andries K's updateReviewer Update
15 Oct 2023, 16:18Good day .
I would like to thank the Standard Bank Hello Peter team. For the the last entry from them. It was quick and they resolved it with in a few hours . There I must give praise to the Team well done !
Unf I will have to exclude Noyd and Thabisile . Even although they did look into the complaint . But drop the ball . As far as actually seeing it through and at the end not even to reply to me the client .
I’m astonish to why only when something becomes a Hello peter complaint. The it gets serious attention.
We as a society is that what it takes . Before attention is given to client.
It saddens me that one is driving to have to act in this manner.
We do this out of desperation , not because we are on the path to give negative ratings or view of the financial institutions .lt fails me to understand why can’t each of us just do what we are employed to do ( functions and description ) as it is the section of the population's who is lucky . To have employment, to realise as being fortunate .
There are millions unemployed South African . Yet at this the lack of “accountability and performances” has to be aired. On a platform like Hello Peter.
It’s totally unnecessary .
Hopefully I would not have in future do a negative rating again . Standard Bank is a great institution , it’s the some employees ,
Of the bank that doesn’t uphold the standard of Customer service , what it entails .
not all who represent the company thats the face it it .
And on that interaction is the impression the customer takes away with him or her.
At the end of the day regardless of the type of Bussines.
The CORE of any type of business is the client, with out them , there’s No Bussines , or employment.
Solution:
————-
Whether it’s a call agent or, senior Manager. No matter who …
. If you fall short on service etiquette, Then re training should be implemented .
And when and an expectation is created . It vital to see it through and not deflect . When it’s highlighted with any context …
I would like to thank the Standard Bank Hello Peter team. For the the last entry from them. It was quick and they resolved it with in a few hours . There I must give praise to the Team well done !
Unf I will have to exclude Noyd and Thabisile . Even although they did look into the complaint . But drop the ball . As far as actually seeing it through and at the end not even to reply to me the client .
I’m astonish to why only when something becomes a Hello peter complaint. The it gets serious attention.
We as a society is that what it takes . Before attention is given to client.
It saddens me that one is driving to have to act in this manner.
We do this out of desperation , not because we are on the path to give negative ratings or view of the financial institutions .lt fails me to understand why can’t each of us just do what we are employed to do ( functions and description ) as it is the section of the population's who is lucky . To have employment, to realise as being fortunate .
There are millions unemployed South African . Yet at this the lack of “accountability and performances” has to be aired. On a platform like Hello Peter.
It’s totally unnecessary .
Hopefully I would not have in future do a negative rating again . Standard Bank is a great institution , it’s the some employees ,
Of the bank that doesn’t uphold the standard of Customer service , what it entails .
not all who represent the company thats the face it it .
And on that interaction is the impression the customer takes away with him or her.
At the end of the day regardless of the type of Bussines.
The CORE of any type of business is the client, with out them , there’s No Bussines , or employment.
Solution:
————-
Whether it’s a call agent or, senior Manager. No matter who …
. If you fall short on service etiquette, Then re training should be implemented .
And when and an expectation is created . It vital to see it through and not deflect . When it’s highlighted with any context …
AK
Andries K's update15 Oct 2023, 16:18
Reviewer Update
Good day .
I would like to thank the Standard Bank Hello Peter team. For the the last entry from them. It was quick and they resolved it with in a few hours . There I must give praise to the Team well done !
Unf I will have to exclude Noyd and Thabisile . Even although they did look into the complaint . But drop the ball . As far as actually seeing it through and at the end not even to reply to me the client .
I’m astonish to why only when something becomes a Hello peter complaint. The it gets serious attention.
We as a society is that what it takes . Before attention is given to client.
It saddens me that one is driving to have to act in this manner.
We do this out of desperation , not because we are on the path to give negative ratings or view of the financial institutions .lt fails me to understand why can’t each of us just do what we are employed to do ( functions and description ) as it is the section of the population's who is lucky . To have employment, to realise as being fortunate .
There are millions unemployed South African . Yet at this the lack of “accountability and performances” has to be aired. On a platform like Hello Peter.
It’s totally unnecessary .
Hopefully I would not have in future do a negative rating again . Standard Bank is a great institution , it’s the some employees ,
Of the bank that doesn’t uphold the standard of Customer service , what it entails .
not all who represent the company thats the face it it .
And on that interaction is the impression the customer takes away with him or her.
At the end of the day regardless of the type of Bussines.
The CORE of any type of business is the client, with out them , there’s No Bussines , or employment.
Solution:
————-
Whether it’s a call agent or, senior Manager. No matter who …
. If you fall short on service etiquette, Then re training should be implemented .
And when and an expectation is created . It vital to see it through and not deflect . When it’s highlighted with any context …
I would like to thank the Standard Bank Hello Peter team. For the the last entry from them. It was quick and they resolved it with in a few hours . There I must give praise to the Team well done !
Unf I will have to exclude Noyd and Thabisile . Even although they did look into the complaint . But drop the ball . As far as actually seeing it through and at the end not even to reply to me the client .
I’m astonish to why only when something becomes a Hello peter complaint. The it gets serious attention.
We as a society is that what it takes . Before attention is given to client.
It saddens me that one is driving to have to act in this manner.
We do this out of desperation , not because we are on the path to give negative ratings or view of the financial institutions .lt fails me to understand why can’t each of us just do what we are employed to do ( functions and description ) as it is the section of the population's who is lucky . To have employment, to realise as being fortunate .
There are millions unemployed South African . Yet at this the lack of “accountability and performances” has to be aired. On a platform like Hello Peter.
It’s totally unnecessary .
Hopefully I would not have in future do a negative rating again . Standard Bank is a great institution , it’s the some employees ,
Of the bank that doesn’t uphold the standard of Customer service , what it entails .
not all who represent the company thats the face it it .
And on that interaction is the impression the customer takes away with him or her.
At the end of the day regardless of the type of Bussines.
The CORE of any type of business is the client, with out them , there’s No Bussines , or employment.
Solution:
————-
Whether it’s a call agent or, senior Manager. No matter who …
. If you fall short on service etiquette, Then re training should be implemented .
And when and an expectation is created . It vital to see it through and not deflect . When it’s highlighted with any context …
Standard Bank's replyOfficial
15 Oct 2023, 16:23Good Day Andries
Thank you the update.
We do value your opinion and we will forward this to our management team for perusal.
Thank you for your support.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you the update.
We do value your opinion and we will forward this to our management team for perusal.
Thank you for your support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Oct 2023, 16:23
Official
Good Day Andries
Thank you the update.
We do value your opinion and we will forward this to our management team for perusal.
Thank you for your support.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you the update.
We do value your opinion and we will forward this to our management team for perusal.
Thank you for your support.
Warm Regards
Standard Bank Hello Peter Team
***