1 reviews | Active since Feb 2014
Forex Inward Funds (Bank sitting on the funds)
I am extremely disappointed and angry with the Standard Bank Forex department. (Call centre in Jhb?)<br> <br> I accepted a one day rate, of Euro 15.08 with inward funds, (with the dealers for 25-9-2015) which was not paid before 16:30... I re-phoned the Forex line just before 16:30 and was told the funds can be paid as late as 19:00 ?? <br> <br> At 19:00 still nothing, and then off course everything is closed over the weekend??<br> <br> So Standard bank is sitting on over R185,000 (which may be small change for some companies but for a small company this is a large amount of money.) over the weekend...<br> <br> If this was the first time I could overlook it but I have had numerous problems with incoming Forex, in the last few years....<br> <br> Monday Morning 9:00am and still nothing paid ????.....speaking to the Bank they ask me to wait as it will be paid \soon"<br> <br> Finally paid out at 9:39.... Thanks to Carol du Toit in PE for her help"""
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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