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Dorothy B

1 reviews | Active since Dec 2010

08 Aug 2016, 09:39

FOREX FLOP

<p>On 28 July 2016 I went into the forex department at Clearwater Mall and deposited two cheques in US Dollars. I was told the funds would be in my cheque account within 2 or 3 days. It is now 12 days later and I do not see the funds in my account. I have spent the last 45 minutes on the phone with your customer care people to try to talk to Clearwater Forex but on both occasions, they were unsuccessful to get anyone in the branch to pick up the phone. Where is my money?</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Aug 2016, 07:46
Official

Good day Dorothy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Aug 2016, 06:39
Official

Good day Dorothy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Aug 2016, 11:30
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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