Forex Department doesn't do customer service

Been with Standard Bank my whole life, and generally have had positive customer service from them. But that cannot be said about the Forex department that just ignores phone calls and emails. 1 star is too much as you would actually need to do something to get 1. The phoned Standard Bank customer service on 7th April was transferred to their Forex Department as they couldn't answer the question, waited on the call for 40mins. I then put down the phone as wasn't going to waste my whole day. I then emailed them on the 7th April. Received confirmation, and yet still have not recieved a response. Emailed them again on Tuesday. Again no answer. Just shocking customer service