Forex Department

Standard Bank Forex Wow, shocking service. Firstly you don't let customers know you are no longer contactable by phone and your WhatsApp service is discontinued.

I have been given an email address which seemed good enough. I sent my payment reference and after a while got an email saying my email was allocated to a certain agent.

Then silence for a few hours. I emailed back, then got an email saying "Good day team, please clear below payment"

Hours later again silence. My colleague who came in after me also banks with you. Same story, he said the WhatsApp service is not working and I told him I called Standard Bank and was given an email address which I gave to him. Guess what, he emailed long after me and got paid.

Colleague 2 also banks with you. She got a response saying the funds from the remitters bankers are finished.

Day two what to I have from you besides silence and not one email rep**** to. As for your chat agents. Absolutely useless, they are still giving out the forex phone number and saying use the WhatsApp service.

Are your staff not getting internal communication? You app is not even updated, it still has the forex phone number on it knowing well it does not work.

Seeing the biggest bank drop to these kind of service levels. Shocking

Even Capitec is ahead of you in clearing Forex