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JJ
Jac J

1 reviews | Active since Dec 2016

24 May 2024, 11:42

Forex *****

Did a Forex transfer with them.. They took the Commission immediately and deducted the amount but 9 days on .. They money still has not been received on the other end. When I call to complain they say they are enquiring and will get back to me by an automated response .. That response happens every 2 days but not even a courtesy call with a way forward. Mind you.. This is what you pay for prestige banking and private banking.. I'm a prestige account holder and this is the value you get..!!!

0
Replies (15)
Standard Bank
Standard Bank's reply24 May 2024, 11:47
Official
Hi Jacob

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply24 May 2024, 12:04
Official
Hi Jacob

Thank you for the details.

Kindest regards, Standard Bank Hello Peter Team*** 
JJ
Jac J's update24 May 2024, 13:21
Reviewer Update
Good day... It's been 4 hours and I still have not received any reply
JJ
Jac J's update24 May 2024, 13:54
Reviewer Update
You should realise that because of this all the maintainance work has been kept on hold because of my inability to pay them on time... Will you guys be so forgiving if a customers payment towards you is delayed.. You would charge penalties right???
JJ
Jac J's update25 May 2024, 11:37
Reviewer Update
It's official... The usual automated response of "We are on it.. Please be patient we will call you blah blah blah" have been predictable... No news from either the prestige banker nor the forex. Even after a day... After getting through the normal helpline I I finally got to a prestige banker who said that there is nothing that they can do... In short they have de*****ed me.... And I should suck it up... They And I would say that the money you pay for private banking is literally just to milk one dry... Organised loot is what it is... That too in an official manner
Standard Bank
Standard Bank's reply25 May 2024, 11:54
Official
Hi Jacob

Your matter is still under review and our team will get back you.

We apologize for the inconvenience

 Kindest regards, 
Standard Bank Hello Peter Team 
*** 
JJ
Jac J's update25 May 2024, 12:03
Reviewer Update
Please do not patronise me saying that the team will get back to me when nothing had been done for the past day
Standard Bank
Standard Bank's reply25 May 2024, 14:13
Official
Hi Jacob

Our team will contact you.

 Kindest regards, 
Standard Bank Hello Peter Team 
*** 

JJ
Jac J's update26 May 2024, 07:45
Reviewer Update
The time frame that you say that you will contact me .. Is it after I return from my overseas trip??? If so please tell me so that I can book an appointment with a standard bank personnel at the bank.... You should highlight this sort of prompt reply on your website. It will do really good for the people thinking about your services
Standard Bank
Standard Bank's reply26 May 2024, 08:21
Official
Dear Jac Jacob

We will  follow up with our team and we will be in touch.

Our humble apologies for the inconvenience caused.

 Kindest regards, 
Standard Bank Hello Peter Team 
*** 


JJ
Jac J's update27 May 2024, 08:37
Reviewer Update
I didn't get your today's usual reply that" you are on it and you team will contact me... Sorry for the inconvenience caused"...
It would be the most politically correct, protocol where you have rep**** to a query but at the same time be on the safe side by not helping out
Standard Bank
Standard Bank's reply27 May 2024, 10:37
Official
Hi Jacob

Please note that we will follow up on the matter and get back to you.

 Kindest regards, 
Standard Bank Hello Peter Team 
*** 

Standard Bank
Standard Bank's reply29 May 2024, 16:13
Official
Hi Jacob

We hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.  In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team*** 
JJ
Jac J's update29 May 2024, 17:39
Reviewer Update
Good day,
Would like to know how you have resolved this... My roaming network wasnt great.. You can contact me on my local number here +***
Standard Bank
Standard Bank's reply30 May 2024, 07:09
Official
Hi Jac

Thank you. We will contact you.

Kindest regards, Standard Bank Social Media Team***