Forever holding and transfer circles, killed my airtime

Im trying to settle my loans, and took 40mins of holding and being tranferred between departments. I finally got the letters, but cannot make payment. I keep getting errors. I tried to call in today again to find another route, and was told I could transfer direct, but need the accounts linked. I tried to do that, but again, half and hour of being transferred in circles, all my airtime ran out. I loaded airtime just to call the bank, and over R50 of airtime was used on holding. Thats unacceptable. I want to pay off my loans, thats all. Well, now I might just change banks. Depends on how the next part plays out. Ball is in your court Standard bank. Oh and this is the 21st century, get a toll free cellphone line. Stop wasting your clients money.