Forcing to pay for ********** credit card

Dear Standard Bank. I am writing in deep concern about the situation i am currently facing with STD bank. After loosing my credit card we lounched a complaint, an investigation was done and report said Card/pin were used for the purchase at the Sambrero(spur) marchant which a Standard bank call centre agent located in PMB. The issue is i am not a PMB residence, I have no knowledge of where the marchant is located and during the day of purchase * 5 Balance checkes were done * Multiple purcahes of different amounts were done in less then 2hrs This is a few point to mention, prior to to this my Check card was closed and had to close all my accounts with standard bank due to un authorised debit orders that were happening with no clear explainantion from the bank. To me as a normal surviving citizen with no money to afford legal advice i feel abused by the system and yet I am victim of a cyber crime commited with my now i have to suffer payement of R3000. On my check card i had to pay R250 to close because of the negetive balance "bank charges". I really hope that my communication with you will be taken with high notice as i am considering an SAPS and Banking Ombudsman.

Thank you Cebo Mbali