Forcing customer to pay more

So this is a bank where the issues just never stop no wonder the they take ages to answer their phones.

So yes again this time a much smaller issue but still forcing clients to pay more it terrible.

So I receive a call from standard bank telling me that they will automatically upgrade my account and so will they increase the monthly premium which I will have to pay inorder to keep my account number... What ******* is that.

Seems like they just want to make a few extra bucks from millions of clients.

Honestly I think they are trying to tell me that their services will never improve and that their are many other banks out there providing better services.