WN
Wandi N
1 reviews | Active since Oct 2012
21 Nov 2024, 12:45
Forced to upgrade or close account
The service provided by Standard Bank protea glen is very poor. I ordered a replacement for my card last last month . I went into the the Protea Glen branch and spoke to a teller consultant that told me that my card is not ordered. He informed me that the only way I can get a card is to upgrade my account.
I am now stuck with an account with no card and I wasted my time going into the branch. How difficult can it be to just replace the card swallowed by their own machine.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
21 Nov 2024, 12:57Dear Wandi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2024, 12:57
Official
Dear Wandi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Nov 2024, 12:27Hi Wandi
We appreciate you taking our call. We appreciate you giving us the chance to make your interaction with us enjoyable. We are delighted that we could help, and our team has told us that the issue has been handled to your satisfaction.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We appreciate you giving us the chance to make your interaction with us enjoyable. We are delighted that we could help, and our team has told us that the issue has been handled to your satisfaction.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Nov 2024, 12:27
Official
Hi Wandi
We appreciate you taking our call. We appreciate you giving us the chance to make your interaction with us enjoyable. We are delighted that we could help, and our team has told us that the issue has been handled to your satisfaction.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We appreciate you giving us the chance to make your interaction with us enjoyable. We are delighted that we could help, and our team has told us that the issue has been handled to your satisfaction.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
WN
Wandi N's updateReviewer Update
22 Nov 2024, 12:34Thank you very much for your prompt and professional resolution to my complaint. I am very happy that my matter has been resolved.
I do greatly appreciate the the way Wendy and the Branch Manager Kgadi took control of my issue, empathized and provided a resolution to my issue in record time.
Thanks to them I now realize that Standard Bank cares about it's clients and have a dedicated team committed to providing excellent customer service!
I do greatly appreciate the the way Wendy and the Branch Manager Kgadi took control of my issue, empathized and provided a resolution to my issue in record time.
Thanks to them I now realize that Standard Bank cares about it's clients and have a dedicated team committed to providing excellent customer service!
WN
Wandi N's update22 Nov 2024, 12:34
Reviewer Update
Thank you very much for your prompt and professional resolution to my complaint. I am very happy that my matter has been resolved.
I do greatly appreciate the the way Wendy and the Branch Manager Kgadi took control of my issue, empathized and provided a resolution to my issue in record time.
Thanks to them I now realize that Standard Bank cares about it's clients and have a dedicated team committed to providing excellent customer service!
I do greatly appreciate the the way Wendy and the Branch Manager Kgadi took control of my issue, empathized and provided a resolution to my issue in record time.
Thanks to them I now realize that Standard Bank cares about it's clients and have a dedicated team committed to providing excellent customer service!
Standard Bank's replyOfficial
22 Nov 2024, 15:18Hi Wandi
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2024, 15:18
Official
Hi Wandi
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***