SB
Saleem B
1 reviews | Active since May 2016
21 Feb 2024, 15:44
Forced to be Patient now other way.
Good day. I recently received an X amount of money intended for my wife that her mother sent. I tried to transfer the cash to her account but the app would not allow it. I went to the branch and tried to resolve the error but the consultant checked the system and said there is a lock or hold on my account and I would have to wait 7 working days for it to clear. this happened after the money transferred into my account. Thus I would assume I did not cause the error. In 3 days my salary will be deposited into my account and debit order might not clear and result in a late payment. not withstanding the fact the my monthly accounts needs to be covered, electricity payment will be due and the shopping will be on hold as we will not be able to purchase food. I mention we as I have to young daughters who still attend Primary school and their nutritious necessities will not be available to consume to allow them to get trough the day. Now the impact is not small and can result into a problem that can run out of control due to a clause the bank does not explain and ask their clients to be patient. As a husband and father I am worried what the consequences would be. I ask that Standard Bank review the fault and revert back to me as to how it can be resolved faster in order to avoid unknown repercussions. Waiting on my Bank to assist a client who is very rarely unsure about unknown circumstances and appreciate communication above everything else regarding our finances and budget planning
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
21 Feb 2024, 15:53Dear Saleem
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2024, 15:53
Official
Dear Saleem
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Feb 2024, 15:58Dear Saleem
Thank you for taking our call.
Kindly be advised that we will provide as soon as our Admin team responds.
We sincerely apologize for the delay.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly be advised that we will provide as soon as our Admin team responds.
We sincerely apologize for the delay.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 15:58
Official
Dear Saleem
Thank you for taking our call.
Kindly be advised that we will provide as soon as our Admin team responds.
We sincerely apologize for the delay.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly be advised that we will provide as soon as our Admin team responds.
We sincerely apologize for the delay.
Thank you
Kind regards
Standard Bank Hello Peter Team
***
SB
Saleem B's updateReviewer Update
23 Feb 2024, 18:12Thank you for your call. however, this is getting ridiculous now. just after our call, my mother in-law called and told me Standard Bank in Mitchell's Plain Watergate told her that she must wait 7 days. Both of us have no money and no clear answer. I know the call has been escalated and I know there is a process. The consultant told her that the trustee must call Nedbank to resolve the issue and thereafter Nedbank must call Standard Bank to tell them to release the lock on her account. I really do not understand how you can call me and say u working on the problem but the consultant on the other side says something else. I am certain you know how this is invoking anger as we are human beings and require basic needs but without our finances, we cannot accomplice the task. 7 days without electricity or a proper meal just because there is a hold up at a bank. We have families that depend on us to provide for them, but our money is being held hostage. I am still waiting for the follow up call.
SB
Saleem B's update23 Feb 2024, 18:12
Reviewer Update
Thank you for your call. however, this is getting ridiculous now. just after our call, my mother in-law called and told me Standard Bank in Mitchell's Plain Watergate told her that she must wait 7 days. Both of us have no money and no clear answer. I know the call has been escalated and I know there is a process. The consultant told her that the trustee must call Nedbank to resolve the issue and thereafter Nedbank must call Standard Bank to tell them to release the lock on her account. I really do not understand how you can call me and say u working on the problem but the consultant on the other side says something else. I am certain you know how this is invoking anger as we are human beings and require basic needs but without our finances, we cannot accomplice the task. 7 days without electricity or a proper meal just because there is a hold up at a bank. We have families that depend on us to provide for them, but our money is being held hostage. I am still waiting for the follow up call.
SB
Saleem B's updateReviewer Update
23 Feb 2024, 18:13It seems someone is not doing their task properly and other people has to carry the consequences.
SB
Saleem B's update23 Feb 2024, 18:13
Reviewer Update
It seems someone is not doing their task properly and other people has to carry the consequences.
SB
Saleem B's updateReviewer Update
26 Feb 2024, 09:29Good day.
I have waited and have been patient. My debits did not clear and I am facing charger on my accounts due to late payments. I pride myself on keeping a clear record which is now messed up. I ask you how are you working on a solution to correct this fault. I have a letter intended for the bank that my mother in-law received to clear the lock on her account but Standard Bank sent her away and informed that the trustee must contact the companies bank (Nedbank) once they have cleared it, Nedbank must contact Standard Bank to inform them that the account has been cleared and her account can be fixed or wait 7 days. Once this is completed I must go to the bank and resolved my account.
Now I am asking again if the amount is halted on my account why should my monthly salary also be locked up that is suppose to cover my bills and needs.
I will await your call and believe me it will not be KINDLY.
I have waited and have been patient. My debits did not clear and I am facing charger on my accounts due to late payments. I pride myself on keeping a clear record which is now messed up. I ask you how are you working on a solution to correct this fault. I have a letter intended for the bank that my mother in-law received to clear the lock on her account but Standard Bank sent her away and informed that the trustee must contact the companies bank (Nedbank) once they have cleared it, Nedbank must contact Standard Bank to inform them that the account has been cleared and her account can be fixed or wait 7 days. Once this is completed I must go to the bank and resolved my account.
Now I am asking again if the amount is halted on my account why should my monthly salary also be locked up that is suppose to cover my bills and needs.
I will await your call and believe me it will not be KINDLY.
SB
Saleem B's update26 Feb 2024, 09:29
Reviewer Update
Good day.
I have waited and have been patient. My debits did not clear and I am facing charger on my accounts due to late payments. I pride myself on keeping a clear record which is now messed up. I ask you how are you working on a solution to correct this fault. I have a letter intended for the bank that my mother in-law received to clear the lock on her account but Standard Bank sent her away and informed that the trustee must contact the companies bank (Nedbank) once they have cleared it, Nedbank must contact Standard Bank to inform them that the account has been cleared and her account can be fixed or wait 7 days. Once this is completed I must go to the bank and resolved my account.
Now I am asking again if the amount is halted on my account why should my monthly salary also be locked up that is suppose to cover my bills and needs.
I will await your call and believe me it will not be KINDLY.
I have waited and have been patient. My debits did not clear and I am facing charger on my accounts due to late payments. I pride myself on keeping a clear record which is now messed up. I ask you how are you working on a solution to correct this fault. I have a letter intended for the bank that my mother in-law received to clear the lock on her account but Standard Bank sent her away and informed that the trustee must contact the companies bank (Nedbank) once they have cleared it, Nedbank must contact Standard Bank to inform them that the account has been cleared and her account can be fixed or wait 7 days. Once this is completed I must go to the bank and resolved my account.
Now I am asking again if the amount is halted on my account why should my monthly salary also be locked up that is suppose to cover my bills and needs.
I will await your call and believe me it will not be KINDLY.
SB
Saleem B's updateReviewer Update
26 Feb 2024, 11:16If it was a priority to means we are working on it. I was at the 20th of February 2024 to find out what is wrong. I logged a call on Hello Peter on the 21st of February 2024 an still it is treated as a priority. That is wait until we fix it and not a priority. Standard Bank this has caused affect on many levels. I need to get by with what I have for me and my Family. your mess has messed up my financial record. that will take 3 to 6 months to recover, my bills have not been paid and I am carrying the burden of missed payments and still you are treating it as a priority. You want me to be patient,
SB
Saleem B's update26 Feb 2024, 11:16
Reviewer Update
If it was a priority to means we are working on it. I was at the 20th of February 2024 to find out what is wrong. I logged a call on Hello Peter on the 21st of February 2024 an still it is treated as a priority. That is wait until we fix it and not a priority. Standard Bank this has caused affect on many levels. I need to get by with what I have for me and my Family. your mess has messed up my financial record. that will take 3 to 6 months to recover, my bills have not been paid and I am carrying the burden of missed payments and still you are treating it as a priority. You want me to be patient,
Standard Bank's replyOfficial
26 Feb 2024, 12:11Dear Saleem
We have followed with our ***** team and have also marked an urgent matter.
We will provide feedback as soon as we have received same on our side.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have followed with our ***** team and have also marked an urgent matter.
We will provide feedback as soon as we have received same on our side.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2024, 12:11
Official
Dear Saleem
We have followed with our ***** team and have also marked an urgent matter.
We will provide feedback as soon as we have received same on our side.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have followed with our ***** team and have also marked an urgent matter.
We will provide feedback as soon as we have received same on our side.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
SB
Saleem B's updateReviewer Update
26 Feb 2024, 12:28I was at the Standard Bank Malmesbury branch now. The manager said the system says they want the original proof of payment from my mother in-law in order to see where the money came from. Once this is uploaded it can be reported for investigation that will take 7 days. Now will you be able to forward a letter that I can use to inform the accounts that I have a responsibility to that Standard Bank is working on the problem. the bank in Mitchells Plain refused to accept the letter or proof of payment she received from Transnet Retirement Fund. They want someone from the fund to contact Nedbank and explain the the issue and thereafter Nedbank must call Standard Bank to explain the issue and her account will than be unlocked. Meanwhile me and my family have to suffer until this problem is resolved. if it is because of the money she sent. Why can you not just send the money back and fix my account. Thus I can complete my monthly obligations
SB
Saleem B's update26 Feb 2024, 12:28
Reviewer Update
I was at the Standard Bank Malmesbury branch now. The manager said the system says they want the original proof of payment from my mother in-law in order to see where the money came from. Once this is uploaded it can be reported for investigation that will take 7 days. Now will you be able to forward a letter that I can use to inform the accounts that I have a responsibility to that Standard Bank is working on the problem. the bank in Mitchells Plain refused to accept the letter or proof of payment she received from Transnet Retirement Fund. They want someone from the fund to contact Nedbank and explain the the issue and thereafter Nedbank must call Standard Bank to explain the issue and her account will than be unlocked. Meanwhile me and my family have to suffer until this problem is resolved. if it is because of the money she sent. Why can you not just send the money back and fix my account. Thus I can complete my monthly obligations
Standard Bank's replyOfficial
26 Feb 2024, 12:45Dear Saleem
We regret for the inconvenience and acknowledge your worries.
Our staff is working hard on this issue and will get back to you as soon as possible with their conclusions.
We sincerely apologize for any trouble that you have encountered thus far.
Kindest regards
Standard Bank Hello Peter Team
***
We regret for the inconvenience and acknowledge your worries.
Our staff is working hard on this issue and will get back to you as soon as possible with their conclusions.
We sincerely apologize for any trouble that you have encountered thus far.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2024, 12:45
Official
Dear Saleem
We regret for the inconvenience and acknowledge your worries.
Our staff is working hard on this issue and will get back to you as soon as possible with their conclusions.
We sincerely apologize for any trouble that you have encountered thus far.
Kindest regards
Standard Bank Hello Peter Team
***
We regret for the inconvenience and acknowledge your worries.
Our staff is working hard on this issue and will get back to you as soon as possible with their conclusions.
We sincerely apologize for any trouble that you have encountered thus far.
Kindest regards
Standard Bank Hello Peter Team
***
SB
Saleem B's updateReviewer Update
26 Feb 2024, 16:01Just a note. I have contacted everyone I can that I have financial obligations with. Most has made a note and 1 or 2 has changed the date. Standard Bank can not help me with my credit card debit order or insurance debit order. so I'm typing this info here so I can keep it as proof that I tried and you are aware that I did. I have spoken to Smangele, Beatrice and Desire. they have tried to assist but were unable to help.
SB
Saleem B's update26 Feb 2024, 16:01
Reviewer Update
Just a note. I have contacted everyone I can that I have financial obligations with. Most has made a note and 1 or 2 has changed the date. Standard Bank can not help me with my credit card debit order or insurance debit order. so I'm typing this info here so I can keep it as proof that I tried and you are aware that I did. I have spoken to Smangele, Beatrice and Desire. they have tried to assist but were unable to help.
Standard Bank's replyOfficial
26 Feb 2024, 16:36Good day Saleem
Thank you for the update.
We will engage with our stakeholders with regards to your matter.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will engage with our stakeholders with regards to your matter.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2024, 16:36
Official
Good day Saleem
Thank you for the update.
We will engage with our stakeholders with regards to your matter.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will engage with our stakeholders with regards to your matter.
Kind regards
Standard Bank Hello Peter Team
***
SB
Saleem B's updateReviewer Update
27 Feb 2024, 10:27Good day
Update:
My mother in-law has taken the proof of payment she made to my account to Promenade Mall in Mitchell's Plain. They have uploaded the printout. Thus confirming payment made to my account. Her Name is Gadijah Cootee. Provide feedback as soon as possible
Update:
My mother in-law has taken the proof of payment she made to my account to Promenade Mall in Mitchell's Plain. They have uploaded the printout. Thus confirming payment made to my account. Her Name is Gadijah Cootee. Provide feedback as soon as possible
SB
Saleem B's update27 Feb 2024, 10:27
Reviewer Update
Good day
Update:
My mother in-law has taken the proof of payment she made to my account to Promenade Mall in Mitchell's Plain. They have uploaded the printout. Thus confirming payment made to my account. Her Name is Gadijah Cootee. Provide feedback as soon as possible
Update:
My mother in-law has taken the proof of payment she made to my account to Promenade Mall in Mitchell's Plain. They have uploaded the printout. Thus confirming payment made to my account. Her Name is Gadijah Cootee. Provide feedback as soon as possible
Standard Bank's replyOfficial
27 Feb 2024, 11:16Dear Saleem
Thanks for sharing the information above.
We will reach out to our ***** team and we will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Thanks for sharing the information above.
We will reach out to our ***** team and we will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 11:16
Official
Dear Saleem
Thanks for sharing the information above.
We will reach out to our ***** team and we will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Thanks for sharing the information above.
We will reach out to our ***** team and we will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Feb 2024, 12:38Dear Saleem
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 12:38
Official
Dear Saleem
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Feb 2024, 12:54Dear Saleem
Thank you for taking our call.
Our team has confirmed that this matter has been resolved.
Hope you have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Our team has confirmed that this matter has been resolved.
Hope you have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Feb 2024, 12:54
Official
Dear Saleem
Thank you for taking our call.
Our team has confirmed that this matter has been resolved.
Hope you have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Our team has confirmed that this matter has been resolved.
Hope you have a great day further.
Kind regards
Standard Bank Help Centre
***