For what are we paying?

Why do companies in South Africa like bad reviews? I would not just like to write once in a while a good review I would like to write more time that we are actually receiving good service in in South Africa however they could never be that case.

Standard bank here's my problem with you I requested bank statements on Monday that would be the 7th of October your SMS indicated I would receive it on the 9th of October it's the 11th of October I have still not received my statements . Do you really expect me to pay for archieved statements if it takes longer than the promised time. Your reference number provided to me was ***

Then I have to follow up on you, just to first get cut off, then be holding for 20 minutes, just to be told my request is still in progress......