Follow-Up Review: Unresolved Account Closure

Original Issue: I attempted to close my Standard Bank account in 2021, but discovered in 2024 that the account was still active, and a SARS refund was used to cover an unexpected R17,000 debt. Despite multiple visits to the branch, the issue remains unresolved.

Standard Bank’s Response: 12 Aug 2024 at 13:51 Dear Thabo,

We’ve alerted the relevant team and will ensure a speedy resolution. Please expect a call from us.

Kind regards, Standard Bank Hello Peter Team

Follow-Up: It’s been 9 days since Standard Bank’s response assuring me that my case is a "Priority", and I have yet to receive any further contact or resolution. This ongoing lack of follow-up is disappointing.

Extremely Unhappy Customer!!!!