Follow-up: Lack of Communication

Item: Standard Bank
Rating: 1
Author: Mathusela M

Dear Standard Bank,

After a decade with Capitec, I decided to move to Standard Bank with the expectation of a higher level of service. Two weeks ago, I was assured a dedicated banker would reach out to me. Unfortunately, I have not heard from anyone. This lack of communication is extremely disappointing, and I'm beginning to question the value of the services I'm paying for.

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

06 Mar 2025, 12:39

Dear Mathusela

We’re saddened to hear that this has been your experience.

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply06 Mar 2025, 12:39

Official

Mathusela M's updateReviewer Update

07 Mar 2025, 09:47

Dear Standard Bank Hello Peter Team,

Thank you for your response and for acknowledging my concerns.

I appreciate you stating that you will be looking into my query and getting back to me.

To help expedite the process, could you please provide me with an estimated timeframe for when I can expect a more detailed update?

I look forward to hearing from you soon.

Kind regards,

Mathusela M's update07 Mar 2025, 09:47

Reviewer Update

Dear Standard Bank Hello Peter Team,

Thank you for your response and for acknowledging my concerns.

I appreciate you stating that you will be looking into my query and getting back to me.

To help expedite the process, could you please provide me with an estimated timeframe for when I can expect a more detailed update?

I look forward to hearing from you soon.

Kind regards,

Standard Bank's replyOfficial

07 Mar 2025, 10:32

The matter is being treated as a priority and our team is ensuring that it is resolved timeously.

We will revert with feedback as soon as possible.

We appreciate your patience.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
***

Standard Bank's reply07 Mar 2025, 10:32

Official

Mathusela M's updateReviewer Update

07 Mar 2025, 11:12

Dear Standard Bank Hello Peter Team,

Thank you for your response. However, I find the feedback provided to be generic with no real assistance, seemingly intended to close the matter without addressing my concerns.

I kindly request the following:

The ticket/reference number associated with my complaint.
The escalation email address for further follow-up.
The contact details of the Contact Centre Head or a senior representative who can directly assist in resolving this matter.

I appreciate your urgent attention and look forward to a more comprehensive and helpful response. Kind regards,

Mathusela M's update07 Mar 2025, 11:12

Reviewer Update

Dear Standard Bank Hello Peter Team,

Thank you for your response. However, I find the feedback provided to be generic with no real assistance, seemingly intended to close the matter without addressing my concerns.

I kindly request the following:

The ticket/reference number associated with my complaint.
The escalation email address for further follow-up.
The contact details of the Contact Centre Head or a senior representative who can directly assist in resolving this matter.

I appreciate your urgent attention and look forward to a more comprehensive and helpful response. Kind regards,

Standard Bank's replyOfficial

07 Mar 2025, 12:12

Dear Mathusela

Thank you for taking our call.

Please note that our Branch Leadership is busy reviewing this matter.

Kindly be on the look out for our call.

Continue to have a great day further.

Kindest regards,
Standard Bank Hello Peter Team
***

Standard Bank's reply07 Mar 2025, 12:12

Official