EB
Ernest B

1 reviews | Active since Mar 2013

04 Aug 2016, 12:49

Flimsy cards

<p>At a meeting today I had to excuse myself because my cheque card was cracked and I had to get a replacement. On hearing this, three other people stated that they also had cracked cards from Standard Bank and the expiry date on these cards was in 2017. On arrival at the bank, I was asked to phone the card division only to be told that I have to pay R130 for a replacement card. This seems to be another money making racket by Standard Bank, Issue flimsy cards that crack a year before the expiry date and score R130 per customer. Nice profit if you can make it.</p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2016, 14:00
Official

Good day Ernest

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply05 Aug 2016, 11:04
Official

Dear Ernest

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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