pM
portia M

1 reviews | Active since May 2016

04 Apr 2017, 15:30

Fixed payment arrangement

<p>Am tired of incopetent standard bank people. I have a fixed arrangement of R 890.00 and i now pay R1000 to ensure i cover even the interest. Am getting calls from their call centre agents wanting me to pay more.</p> <p> </p> <p>If i pay more than an exisiting calcualted arrangement you gave me why are you still makind your call centre agents to call me. What is the purpose of fixed arrangement</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Apr 2017, 15:32
Official

Hi Portia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

We are looking into the matter and will provide feedback as soon as possible.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Apr 2017, 16:00
Official

Hi Portia

We refer to the email correspondence and confirm that the matter has been addressed.

Thanks

Complaint Resolution Centre

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