1 reviews | Active since May 2016

18 Aug 2016, 08:37

Fixed deposit missing again

<p>Hi </p> <p> </p> <p>I've queried this before: every time my fixed deposit matures it disappears from my account because there is "no instructions on file". Last time it disappeared it was redeposited into a new fixed deposit. I'm not sure if the same thing has happened this time but I just want it to be redeposited into my savings account... Please advise?</p>

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Replies (3)
Standard Bank
Standard Bank's reply18 Aug 2016, 11:42
Official

Good day Lameez Buffkins

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply19 Aug 2016, 06:43
Official

Dear Lameez Buffkins

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

's update19 Jan 2017, 16:16
Reviewer Update

Had to go in to the bank to fix this