Fixed Deposit gone wrong

This is the 3rd time I am posting a review for a matter that has not been resolved since November. I find it strange that it has taken all this time for Standard Bank to "investigate" the matter and they have not yet gone back to the client. It should be an easy process to re-instate a fixed deposit that was cancelled without the consent of the account holder. The client has documentary proof, generated by bank, that the renewal of the fixed deposit was signed off by the client. Standard Bank should re-instate the fixed deposit and adjust the interest accordingly and then proceed their internal investigation.

The lack of communication from the bank on the progress of their investigation has been non-existant. The client has not even been given a case number for the complaint!