fixed deposit

i did a fixed deposit as i had to do a bank Guaranteed letter for NHBRC how ever i never got assisted at NHBRC as they said the letter is not in the correct format . after a long struggle NHBRC told me that they cant find my File and i should just send the occupational certificate from municipality . i did that, then i sent my banke Mooiponi Mokomele an email ont hte 07-10-2014 so she can release the funds from the fixed deposit as i did a revolving loan to to that fixed deposit .she then called me to the bank then she adviced that its not easy to cancel the fixed deposit then i should wait for its maturity , i suffered the pain of paying the revolving loan . now that i want to have my funds deposited into my current account i m told to bring the original letter that was given to me and the consent from NHBRC, hence the is communication from 2014 to Moiponi that NHBRC never accepted the letter .first thing is NHBRC never accepted the letter , how are they going to give me a consent letter ? now i m going to be pernalised from getting the money cause i dont have the origional letter. i m really frustrated with standard bank as they never wanted to change the letter to the format that NHBRC wanted but now i have to get a consent letter .