Fix yourselves.

On the 07th August 2020 i received a message from the ***** department regarding a transaction done in Netherlands with my card. I responded to it and called the department as instructed. Im not good with recording names but a gentleman assisted me by blocking all my services and ordered a new card that was supposed to go to Southgate Mall. On the 13th i received a message saying the card will be delivered to Rosebank Mall. 14th i called the Card division and was advised card will be rerouted to Southgate; it will not take the same time it took to get to Rosebank - meaning it will take less time. 20th, i called the card division again.. my card is still in Rosebank. Only the last agent advised me to get a Debit card as i wait for the Cheque card. Furious as i am, i decide to miss work and go to Southgate branch. I understand that rules regarding Covid are to be adhered to, but was i found in that branch was bad.. queuing and social distancing is not a problem. I am only 33 years old and can stand and sit for 4hours. The Senior Citizens were given chairs to sit outside the bank in their own queue, however when we got inside, it was a different story. They were queuing with us. They were moved from chair to chair, instead of assigning someone to only attend to them or put them in the front, they were queuing with us. We say they're High risk to Covid-19 but customer service\ experience doesn't apply to them. I have worked before for Standardbank. Before the Pandemic, we used to get into the banks and find seats and separate queues for different age groups and disability. Standard bank has no standard at this moment. Fix yourselves please.