Fix your system before harassing customers

Is anybody ever actually going to get hold of me about this?

Although somebody did try get hold of me this morning I was unfortunately unavailble at the time. I called the call center, and was eventually put through to the complaints agent. the line dropped and they called me back on my cell, and I asked to be called on my landline because I have terrible reception at work. Aftr confirming my number, the agent said she would call right back. 2 hours later she eventually called back. In the meantime i received another sms telling me that my account is again in arrears. When I eventually get called back I'm told that my account is R1.45 in arrears (after the debit order went through on the 14th). When I asked why the debit order is going through for R1.45 less than the amount due, I was put on hold for ages. Eventually the agent came back and said "I've been through your account with my supervisor and the error is on our side" . Great, except that I've spent most of my morning on hold with your various call centers. She's promised that it won't happen again. but this is the 3rd month in a row that its happened so I'm not holding my breath.