NM
Natalie M
1 reviews | Active since Apr 2014
26 Sept 2024, 08:34
Fix your Mistake
I called your home loans department yesterday and agreed to a new fixed rate and I was sent the nee agreement but the amount that is reflecting on agreement is different from what is reflecting on my mobile app. I need this resolved ASAP. Why is this always a painful process!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
26 Sept 2024, 08:44Dear Natalie
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2024, 08:44
Official
Dear Natalie
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Natalie M's updateReviewer Update
26 Sept 2024, 09:17Will someone call me?
NM
Natalie M's update26 Sept 2024, 09:17
Reviewer Update
Will someone call me?
Standard Bank's replyOfficial
26 Sept 2024, 09:46Hi Natalie
Please allow our team time to look into the matter and we will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2024, 09:46
Official
Hi Natalie
Please allow our team time to look into the matter and we will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Natalie M's updateReviewer Update
27 Sept 2024, 13:21I am still waiting for someone to contact me with regards to this.
NM
Natalie M's update27 Sept 2024, 13:21
Reviewer Update
I am still waiting for someone to contact me with regards to this.
NM
Natalie M's updateReviewer Update
27 Sept 2024, 13:28If I do not get any assistance by COB today, I will file a formal complaint with the ombudsman.
NM
Natalie M's update27 Sept 2024, 13:28
Reviewer Update
If I do not get any assistance by COB today, I will file a formal complaint with the ombudsman.
Standard Bank's replyOfficial
27 Sept 2024, 14:04Good day Natalie.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2024, 14:04
Official
Good day Natalie.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***