NM
Nhlaluko M
1 reviews | Active since Aug 2020
18 Dec 2025, 10:39
Fix your banking experience
I have been your client for 5 years + but today I bid you farewell. Your App is a nightmare to log into, as a software engineer myself, whoever came up with digime was dumb as nails and whoever approved it was dumber. I have already done otp+card and pin now I have been stranded for days because digime can take up 75 hours. What is that.
Doesn't matter if it's done once per phone, that SLA is unrealistic for a services that has my money. Phone fell in water, bought a new one cause I need access to my app for personal emergency purposes and I can't even transact, what nonsense is that.
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Replies (2)NM
Nhlaluko M's updateReviewer Update
18 Dec 2025, 10:40Just FYI I was able to seamlessly log back into other banking apps
NM
Nhlaluko M's update18 Dec 2025, 10:40
Reviewer Update
Just FYI I was able to seamlessly log back into other banking apps
Standard Bank's replyOfficial
18 Dec 2025, 10:54Dear Nhlaluko
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply18 Dec 2025, 10:54
Official
Dear Nhlaluko
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***