NN
Nonkululeko N
1 reviews | Active since Apr 2022
10 Jun 2025, 08:31
Fix the mess on my policy or cancel it so i can take my business where they can listen and take me serious
Is this how you treat your new customer?! At the end of May i opened a new account with standard bank for salary purposes and this is my first month of work. So i was offered a funeral policy which i was interested in, so i asked if the start date can be the end of June the consultant said yes however now i got debited for the beginning of June. So i called yesterday to fix this or cancel the policy altogether but then i kept being transferred to another department and that department never picked up. Very disappointed in your service after acquiring a new customer.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Jun 2025, 08:37Good day Nonkululeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jun 2025, 08:37
Official
Good day Nonkululeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
NN
Nonkululeko N's updateReviewer Update
10 Jun 2025, 08:57So what are we going to do about this? I didn't even authorise the debit order cause i still need to link my account on the banking app so where did ypu get authorisation to debit? Please cancel this policy and i want my money back should you still debit me without authorosation.
NN
Nonkululeko N's update10 Jun 2025, 08:57
Reviewer Update
So what are we going to do about this? I didn't even authorise the debit order cause i still need to link my account on the banking app so where did ypu get authorisation to debit? Please cancel this policy and i want my money back should you still debit me without authorosation.
Standard Bank's replyOfficial
10 Jun 2025, 09:03Good day Nonkululeko,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jun 2025, 09:03
Official
Good day Nonkululeko,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NN
Nonkululeko N's updateReviewer Update
12 Jun 2025, 15:1824 hours ago one of your team members called and promised to call me back again because my signal was bad where i was. Matter is still not resolved been waiting for that call. Can i do the cancellation at a local branch?
NN
Nonkululeko N's update12 Jun 2025, 15:18
Reviewer Update
24 hours ago one of your team members called and promised to call me back again because my signal was bad where i was. Matter is still not resolved been waiting for that call. Can i do the cancellation at a local branch?